Guarantee & Privacy Policy


Guarantee

All of our products are guaranteed to meet your expectations. If for any reason you wish to return a purchase, simply contact us within 180 days of ordering and we will gladly begin the process of issuing you a refund.

Your Privacy Rights

We appreciate the trust you place in us when you share your information with Tower Publishing. We treat our customers as we hope to be treated, and are deeply committed to respecting your privacy. The following privacy policy describes how we collect and use the information you share with us.

We always welcome your questions and feedback. For privacy related issues, please contact us at:

Phone: 1-800-969-8693

Email: maryanneh@towerpub.com

Tower Publishing
Attn: Preferences
588 Saco Rd. Standish ME 04084

Information We Collect

We may collect information (including name, address, telephone number, email address and transaction information) when you:

Place an order on our Web site
Make a purchase at one of our stores
Return an item or make an exchange
Inquire about our services
Request a brochure
Enter a contest or sweepstakes

We maintain the data that you provide us, along with a record of your purchases, in a secure database.

As you browse towerpub.com, advertising cookies may be placed on your computer so that we can understand what you are interested in. (A cookie is a small text file that is stored on your device for record-keeping purposes.) Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with towerpub.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

Using Information We Collect

We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. To do this, we collect information that permits us to:

Process and track your order
Provide the services you request
Contact you about the status of an order
Send you catalogs or promotional offers
Identify your product and service preferences
Customize our communications to you
Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights

We will never sell your information to a third party. As we use outside services to collect customer reviews and send emails, we may share your information with our email partner, MailChimp. No third party may reach out to you without our permission.

We may share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices about Communication from Tower Publishing

Our email marketing is strictly opt-in. We will never email you unless you sign up to receive our emails. You may always opt-out of our email communications at any time by emailing info@towerpub.com with “Unsubscribe” in the subject line.

Links to Other Sites

Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of Tower Publishing and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Security

When you make a purchase on our website, your transactional information is transmitted in a safe, encrypted format.